IT Manager · Workflow Automation · Cloud Solutions
Well‑rounded IT and non‑profit management experience with an emphasis on workflow automation and cloud solutions.
- Location: Grand Rapids, MI
- Phone: (616) 334‑8611
- Email: tubergen@mail.gvsu.edu
Skills
Platforms & Admin
- Windows · macOS · Linux configuration
- Azure AD · Google Admin
- Microsoft 365 · Teams · Exchange
- MDM: Windows / Android / iOS / Chrome
- Virtualization: Hyper‑V · VirtualBox · VMware
Automation & Dev
- Power Automate · PowerShell · SQL
- REST · JSON · XML
- C · C# · Java · VB · JS · .NET · PHP · HTML
- Reporting: Crystal · Tableau · Power BI
- Adobe Creative Cloud
Infra, Network & Security
- DNS · DHCP · SSL · VLANs
- Ubiquiti · WatchGuard · Cisco
- VoIP: Jive · Cisco · Teams
- Security: SonicWall · Barracuda
- Data Backup
Projects
Microsoft 365 Organization-Wide Rollout
- Migrated Exchange & file shares to Exchange/SharePoint Online.
- Implemented Teams, MFA, and SSO for secure, seamless access.
- Replaced Mitel phones with Teams Phone System.
Role-Based Security & Automation
- Automated HR sync & terminations via PowerShell + AD.
- Approval workflows in Power Automate (>$20K/yr savings).
- SQL reporting with Teams alerts for live visibility.
Infrastructure Design & Migration
- Network redesign for 40+ sites with VLANs & new firewalls.
- Virtualized servers on dual-host SAN for HA/uptime.
- Centralized monitoring with Graylog + alerting.
Experience
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IT Manager — MOKA, Grand Rapids (2020 – Present)
- Optimized legacy systems; implemented tracking/monitoring for quick root-cause resolution.
- Introduced new technologies for streamlined workflows and elevated UX.
- Led network redesign to improve remote work; ensured HIPAA/PCI compliance.
- Oversaw Helpdesk performance and customer satisfaction.
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IT Manager — YMCA of Greater Grand Rapids (2019 – 2020)
- Drove infrastructure resource planning and knowledge sharing.
- Coordinated in‑house and consultant teams for diverse IT projects.
- Maintained technology continuity during COVID‑19 onset.
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IT Specialist — YMCA (2017 – 2019)
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ISP Technician — Vergennes Broadband (2016 – 2017)
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IT Technician — Grand Valley State University (2013 – 2014)
Education
Grand Valley State University — B.S. Information Systems
Business Management Minor · Graduated May 2019